Humber’s new login experience: FAQs

On Wednesday, February 17th, Panopto moved to Humber’s new login experience, which may look different than the previous experience.

If users are logged into any other Microsoft services (such as a Live account, or another organization that uses Microsoft 365), you may see that account listed in the login field. It is important that users do not login using their Non-Humber account, otherwise they will receive an error that says: Sorry, but we’re having trouble signing you in.

If you see this error, and notice that a non-Humber e-mail account is listed in the account list, click Back and attempt to log-in again using your Humber credentials, by clicking “Use another account”.

Following any other instructions than the below will result in an error:

To login, type your username and add @humber.ca to the end of it, then click Next.

A screenshot of the Humber login screen. Pre-entered in the selection is Humber Login Screen. Click to Enlarge.

 

More information about error message:

A screenshot of an error message that says Login error. Click to enlarge.

The above is a screenshot of an error message that users might receive if they try to login to Panopto using a non-Humber Microsoft account. The message says:

User account ‘MyPersonalEmail@outlook.com’ from identity provider ‘live.com’ does not exist in tenant ‘Humber College’ and cannot access the application ‘https://humber.ca.panopto.com/Panopto/Pages/Auth/Login.aspx'(Panopto) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

If you are logging in with your Humber account and continue to see this message, please contact Humber’s Panopto Support Team for support.