RESOLVED: Build a Session results in error

By January 14, 2021 Known Issues

Date: January 15, 2021 11:54am

Update: The issue has been resolved, and users can continue building sessions using Create –> Build a Session.

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Date: January 14, 2021

Active Issue: Users who attempt to Build a Session using Create –> Build a Session will see the following error message:  “We can’t show you this session due to an unexpected error.”

Screenshot of error message: We can't show you this session due to an unexpected error.

Workaround: Instead of using Build a Session, click Create, Upload Media and upload your primary stream/video. You can then launch the editor and add additional content to your session, just as you would when using Build a Session.

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