RESOLVED: Known Issue: “Error retrieving Panopto course” seen when browsing Blackboard in Student Preview mode.

By January 14, 2021 Known Issues

Date: January 18, 2021 12:17pm

Update: We have confirmed that if you are entering the Panopto portal from the course sidebar while in Student Preview Mode on a course that is currently unavailable to students, Panopto will deny access to the Student Preview user, resulting in a “Error retrieving Panopto course” message. This is the intended behaviour of the Panopto plugin for Blackboard.


Date: January 15, 2021 11:38am

Update: We have isolated the impact of this perceived issue to the Student Preview mode. We are pleased to confirm that students are not impacted by this error. We suspect that the error is only being produced in Student Preview mode in courses that are unavailable to students via date restriction. We are investigating and confirming this behaviour with Panopto.


Date: January 14, 2021

Active Issue: Select users are seeing an “Error retrieving Panopto course” message when attempting to load Panopto in Blackboard while in Student Preview mode. We are actively investigating the issue and determining the impact with Panopto Support.A screenshot of Panopto within Blackboard with error: Error retrieving Panopto course

Workaround: Exit Student Preview mode when loading the Panopto portal within Blackboard. If the issue persists, login to Panopto directly, sign out, and browse your course without student student mode activated.

For more updates, check back with this page.